Exchange-Returns Policy

Returns Policy
The COMPANY by supporting E-Commerce gives you the possibility, through the completeness of the descriptions posted on its pages, to enjoy the privilege of direct contact with the products it has from your computer screen quickly and easily.
Wanting to highlight the benefits of using the internet in our daily purchases, below we list the terms and conditions for returning defective or non-defective products.
Product returns due to delivery error
In all cases in which other than those sold, by type or quantity, or lacking a quality previously agreed in writing with the COMPANY, the customer returns the products to be checked and the error determined. In this case, the costs of returning the products to the company as well as the costs of re-promotion to the customer are borne by the COMPANY as long as the method of return proposed by the company is followed.
Returns of defective products
In the event that the item is found to have a manufacturing defect, as long as this is confirmed by the authorized repairer who provides the guarantee of good operation or in the event that the COMPANY itself directly provides the guarantee of good operation, the following shall apply:
· The guarantee is provided for a limited period of time which is indicated in the detailed product characteristics. After the end of this period or repair, the replacement of the products is possible for an additional fee after a new agreement with the customer.
· The return of the product to be replaced must be made together with all the documents that accompanied the product (e.g. DAT, Retail Address, etc.) and its complete packaging. If it is a defect found later after delivery and the packaging is not there, or also if the product packaging was received by the distributors when the item was delivered, product packaging is not required.
· The return of the products will be carried out only with a transport company that the COMPANY will indicate to the customer or with a means of transport of the COMPANY in case this is possible. This decision is taken by the COMPANY, for mycoderms of low weight up to 5kg, the return can be made through a cooperating courier. In the case of returns via courier, the customer bears the shipping costs to the COMPANY and the COMPANY bears the shipping costs of the replaced or repaired product.
· After the return of the products, the defect reported by the customer is checked and then he is contacted to inform him about the results of the check.
· If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product cannot be repaired in a reasonable time and the COMPANY cannot find another product with similar or better characteristics or a corresponding value for the replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the customer's initial payment to the COMPANY.
In particular, in the event of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any relevant responsibility of the COMPANY most. Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer.
· In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to complete or partial offset of his claim against the customer.
Returns of products deemed defective on delivery (DOA)
The return of the products, which are considered defective on delivery (DOA) will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must be undamaged and have all the original documents that accompanied the product (e.g. VAT number, Retail Address, etc.) and its complete packaging. In these cases the following applies:
· The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that these have been previously received and checked by the COMPANY, the item will be replaced with a similar new one, or in case of non-availability with another new product of the same quality and price, otherwise if the customer does not wish for a replacement, the original purchase money is refunded to the customer. The refund is made in the same way as the customer's initial payment to the COMPANY.
In particular, in the event of a charge via credit card, the COMPANY will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then carry out any act provided for on the basis of the contract it has drawn up with the customer without any relevant responsibility of the COMPANY most. Following this information, the COMPANY does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from the COMPANY stores. In case of payment by bank transfer, a reverse bank transfer will be made from the COMPANY's accounts to the customer.
· Shipping costs both for returning the products to the COMPANY and for reshipping the replaced product to the CUSTOMER shall be borne by the COMPANY.
· In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to complete or partial offset of his claim against the customer.
Return of non-defective products - Customer's right of withdrawal without reason
The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and in fact when there are many products in the same order from the delivery of the latter while when there is an obligation to deliver products at regular intervals from the delivery of the first. Withdrawal is subject to the following conditions:
· This withdrawal is without justification and without any charge and if the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its accessories, the forms that accompany it and its packaging in excellent condition . The return of the item is accepted, only if the buyer has first paid any amount incurred by the company for sending the item to him and the shipping costs for the return of the item.
· The declaration of withdrawal is made in writing or electronically and the COMPANY is obliged to send confirmation of receipt of the declaration of withdrawal as soon as it reaches it.
· The consumer must, within 14 days from the day he notified the company of his request for withdrawal, return the product(s), in accordance with the terms of this paragraph.
· Following the declaration of withdrawal, the COMPANY is obliged to return the price collected within 14 days at the latest from the receipt of the products.
· Delivery shipping costs are not refunded if the customer had chosen a delivery method other than the cheapest standard delivery method offered by the COMPANY.
· The refund to the customer will be made by the same means by which the initial collection was made. Specifically, in the case of debiting via credit card as follows: in the event that the price has been paid to the COMPANY by the Bank before the withdrawal and return of the item, the COMPANY will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract established with the customer. Following this information, the company does not bear any responsibility for the time and method of execution of the offsetting, which is regulated by the aforesaid contract. In the case of cash payment, if the customer had chosen the "pick up from the store" option, it will be done by returning his money to him from the store where he picked up the product. In case of payment by bank transfer, the refund will also be made by bank transfer to the same account of the customer.
· The customer is responsible for indemnifying the company if he made use other than that which is necessary to establish the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The ascertainment of the nature, characteristics and function of the goods should be done on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any question regarding the nature and operation of the products by providing additional information material by electronic or other means. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is classified as used and the customer must compensate the company for the reduction in the value of the product. The reduction in value from the opening of the packaging and subsequent from the characterization of the product as used is examined on a case-by-case basis and determined by the company and is usually in the order of 20%-30%. THE COMPANY is entitled to agree with the customer its compensation even and with mutual netting.
· In the event that the withdrawal concerns the provision of services, the customer must pay an amount proportional to what was provided until the declaration of withdrawal.
· In the event that the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without others to complete or partial offset of his claim against the customer.
Exceptions to withdrawal
There is no retreat in
· service contracts after the full provision of the service, if performance has begun with the prior express consent of the customer and with the customer's acknowledgment that it will lose the right of withdrawal once the contract has been fully performed by the supplier
· supply of goods manufactured to the consumer's specifications or clearly personalized
Withdrawal form
The declaration of withdrawal is made in writing or electronically with a simple letter in which the details of the document (number, date, name), the description of the product for which the withdrawal is being exercised as well as the contact details of the withdrawer should be mentioned.
Safe products - Warranty terms
The products made available by the COMPANY are durable products that carry all the necessary certification of safe operation. The products are accompanied by written instructions for use (except for easy-to-use products) and a written guarantee of good operation of a reasonable duration, in the Greek language. The warranty form always includes the name and address of the guarantor, the product to which the warranty refers, its exact content, its duration, the local extent of its validity, as well as the rights provided by the applicable law. The warranty of the device has a duration according to the manufacturer from the date of its purchase and allows the repair of the problem free of charge, as long as the following conditions are met:
· To have the warranty of the agency and proof of purchase of the device.
· The fixed data of the device must not have been altered (Serial number -SerialNo.)
· Do not exclude damage based on the manufacturer's warranty form.
In accordance with Directive 2013/11/EC, which was incorporated in Greece with Decree-Law 70330/2015, the possibility of electronic resolution of consumer disputes with the Alternative Dispute Resolution (Alternative Dispute Resolution) process is now provided for throughout the European Union. If the customer has the status of a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase made from our Website, he can initiate the ADR procedure through the single EU-wide platform for electronic dispute resolution (platform ODR) available at https://webgate.ec.europa.eu/odr/main/index.cfm